Careers at CWCS

Careers

Careers and Job Vacancies

CWCS Managed Hosting is hiring!

If you’re looking for a new job in IT, you can enjoy a long and rewarding career at CWCS Managed Hosting – one of the UK’s leading hosting providers.

CWCS is a great place to work! We’re a growing business that employs only the best people possible to deliver our unparalleled level of care and support to all of our customers.

We provide our staff with a fully dynamic and supportive working environment, financial rewards and the opportunity to grow as our business grows.

If you are interested in working for CWCS Managed Hosting, please get in touch!

Current Vacancies:

Technical Support Engineer

We are currently looking for a Technical Support Engineer to join our Technical Support Team. Reporting to the Technical Support Team Leader, the role includes providing technical support to customers while maintaining a high standard of customer service and being a mentor for the team members.


  • CWCS Managed Hosting is an established hosting company based in Nottingham, UK. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, VPS, colocation and cloud hosting services.With two privately owned data centres and staff on-site 24/7/365, CWCS has an excellent reputation for delivering enterprise-class hosting combined with some of the best customer service and technical support in the UK hosting industry.

    Role Summary

    This role includes day and night shift work.

    Reporting to the Technical Support Team Leader, the Senior Technical Support Engineer’s role is to provide technical support to customers whilst maintaining a high standard of customer service, and being a mentor for the team members.

    Key functions to the role include:

    • Customer Service Delivery – including prompt response and problem resolution to all hosting customers, meeting service level agreements, providing clear and efficient communication with customers and ensuring efficient and effective use of the ticketing system
    • Team Participation – ensuring a culture of team working within CWCS by carrying out a variety of technical duties and working closely with other team members to ensure overall team performance
    • Support Engineer Responsibilities – providing assistance to junior team members and new staff to ensure overall development of the team

    CWCS Managed Hosting is certified to the information security standard ISO 27001 and you will follow our information security procedures at all times.

    Skills and Experience

    • To be successful in this role you will need at least three years’ experience working in a managed hosting or similar IT technical support role.
    • You must be a strong team player, customer and solutions-focussed, and able to work on your own as well as in a team.
    • Essential skills include a working knowledge of LAMP (Linux, Apache, MySQL, PHP), Windows 2008/2012, IIS and DNS, as well as cPanel and/or Plesk support skills.
    • A background in Cisco ASA, switching, routing with possibly a CCNA qualification would be an advantage, as would knowledge of Bash scripting, VMware, KVM, Xen or MS SQL admin. In addition, demonstrable skills in AD, Exchange, PHP/ASP.net or Cisco ASA VPN would be a bonus, as would MCITP or MCSE certification.

    Further Information

    For more information about our Technical Support Engineer’s role including a detailed job description, please contact jobs@cwcs.co.uk.

    To Apply

    To apply for this position, please send your CV and a cover letter to jobs@cwcs.co.uk. For the successful candidate we offer a competitive salary and benefits package.

    No Agencies Please!

 

Systems Administrator

We are currently looking for a System Administrator, to system management and maintenance to the IT operations element of the business whilst maintaining high levels of security and customer service.


  • CWCS Managed Hosting is the UK’s leading hosting specialist offering a comprehensive range of hosting products, services and support. An established company with over 15 years’ experience in the hosting industry, our highly trained staff are committed to delivering a great customer experience and are genuinely passionate about what they do.

    We are now adding to our team with the recruitment of a Systems Administrator.

    Role Summary:

    The role will provide system management and maintenance to the IT operations element of the business whilst maintaining high levels of security and customer service. You will be required to carry out the following functions:

    • Resolution of escalated technical queries by telephone and email
    • Server provisioning, custom scripts, and migrations, ensuring they are completed on time and on budget
    • Monitor the network and resolve issues appropriately
    • Oversee the regular auditing and patching of core and customer systems
    • Perform routine audits of systems and software

    The successful candidate will be able to demonstrate a commitment to quality and information systems standards and a strong technical aptitude and ability to research and resolve complex issues. You will be self-motivated and keen to work as part of a team.

    Further requirements are:

    • Linux and Windows administrative knowledge
    • Virtualisation and virtual machine management including, VMWare and KVM (Xen and Hyper-V advantageous)
    • Database administration including MySQL (MariaDB) and MS-SQL
    • Familiarity with open source tools
    • Ability to learn new technologies

    A Cisco or Microsoft certification would be advantageous. A full driving licence and evidenced right to work in the UK are pre-requisites for this role.

    Job Type: Full-time

    Further Information

    For more information about our Systems Administrator role including a detailed job description, please contact jobs@cwcs.co.uk.

    To Apply

    To apply for this position, please send your CV and a cover letter to jobs@cwcs.co.uk. For the successful candidate we offer a competitive salary and benefits package.

    No Agencies Please!

 

Sales Executive

We have an excellent opportunity within our Sales Team for a new Sales Executive. The role will suit someone that has experience in handling both inbound sales enquiries and Account Management.


  • CWCS Managed Hosting is an established hosting company based in Nottingham, UK. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, VPS, colocation and cloud hosting services. With multiple data centre facilities around the UK with support staff available 24/7/365, CWCS has an excellent reputation for delivering enterprise-class managed hosting combined with some of the best customer service and technical support in the UK hosting industry.

    General Responsibilities:

    We have an excellent opportunity within our Sales Team for a new Sales Executive. The role will suit someone that has experience in handling both inbound sales enquiries and Account Management. Offering a friendly, consultative selling approach, you role is to generate new revenue and to ensure we support our clients, offering the very best customer experience.
    The main functions to the role are split into four main categories: Sales Generation, Sales Management, Account Management and Reporting. You will be required to maintain our high standards of security, ensuring we continue to meet and exceed the strict ISO 27001 and 9001 regulations.

    Role Summary:

    Reporting to the Sales and Marketing Manager, you will be responsible for the conversions of sales of inbound enquiries, and the development of existing customers. You will also be required to self-generate your own leads. The role requires a person that has a solid understanding of the sales process, can offer a consultative selling approach and is able to communicate effectively at all levels to ensure complete customer satisfaction.

    Key elements of the Role:

    • Handle in-bound enquiries from LiveChat, Phone and Online Requests.
    • Maintaining and growing existing client base
    • Outbound lead generation
    • Manage you own pipeline and create forecast reports on a weekly basis
    • Achieve and exceed on sales KPIs

    Skills and Experience:

    To be successful in this role you will need to have a proven sales record and have a minimum of 2 years’ experience in a B2B Sales in either New Business or Account Management positions. You need to be a strong team player, customer-focused with a drive and passion to succeed. A good understanding of B2B Sales process is essential to the role and a background in an IT sales environment would be preferred. Internal training will be provided as necessary.

    Job Type: Full-time

    Required experience:

    • Minimum 2 years’ experience in a New Business or Account Management in B2B markets
    • Proven sales record
    • Full UK Driving Licence

    To Apply: Please send your CV and a cover letter to jobs@cwcs.co.uk. For the successful candidate we offer a competitive salary and benefits package

    No Agencies Please!

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ISO 27001 Certified

CWCS is a secure hosting provider, our ISO 27001:2013 compliant security management is independently audited for your assurance that we will keep your information secure, intact, and only available to those authorised to access it.

G-Cloud Supplier

The UK Government G-Cloud is an initiative targeted at easing procurement by public-sector bodies in departments of the UK Government of commodity information technology services using cloud computing.

G-Cloud Supplier

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

ISO 9001 Certified

CWCS operates an ISO 9001:2015 compliant quality management system. Based on 7 quality management principles, setting out requirements to monitor and improve our services in order to meet the needs of customers and stakeholders.

Call us on 0800 1 777 000 or email us at sales@cwcs.co.uk