Skip to content

Careers at CWCS

CWCS Managed Hosting is hiring!

If you’re looking for a new job in IT, you can enjoy a long and rewarding career at CWCS Managed Hosting – one of the UK’s leading hosting, VoIP and connectivity solution providers.

Careers and Job Vacancies

CWCS is a great place to work! We’re a growing business that employs only the best people possible to deliver our unparalleled level of care and support to all of our customers.

We provide our staff with a fully dynamic and supportive working environment, financial rewards and the opportunity to grow as our business grows.

If you are interested in working for CWCS Managed Hosting, please get in touch!

Benefits Include:

  Free Parking

  Social Events

  £2,000 Annual Training Budget

  £500 Employee Referral Scheme

  Cycle to Work Scheme

  Free Hosting

  Run any Desktop OS

  And More…

Current Vacancies:

1 / 2

Lead Generation Manager

Do you want to work for a company that puts its employees first, offers exceptional opportunities for personal and professional growth and operates one of the highest rated managed hosting company’s in the UK.

We are looking for you if you are:

Naturally organised, friendly, enthusiastic, intelligent, self-motivated and conscientious. You’d have high standards and be described as courteous, mature and a driven team player.

As part of a wider strategy to become one of the ‘go to’ businesses for Managed Hosting, VoIP and connectivity solutions in the UK, we are on the hunt for a Lead Generation Manager to take us to the next level. Your role is to create, lead and execute the marketing lead generation strategy to support the growth of 2 business units within the Supreme Bay Holdings Group.

Reporting to the Sales and Marketing Manager, you will be responsible for ensuring a world-class customer experience, increasing customer lifetime value, and maximizing upsell and cross-sell opportunities through various customer touchpoints and communications channels, with the core focus on lead generation for both businesses.

Key Accountabilities:

  • Develop and implement the overarching marketing strategy, to support the growth of 2 business units within the Supreme Bay Holdings Group.
  • Regularly concept new marketing campaigns and ideas to the Sales and Marketing Manager, with a proposed goal, KPI’s and necessary budget in which to execute the campaign.
  • Work with the Sales and Marketing Manager to define and implement a lead generation strategy, to consistently deliver marketing qualified leads to the sales team.
  • Take ownership of all marketing collateral, ensuring all brand guidelines are followed.
  • Website management and maintenance, supported by our in-house developer.
  • Develop the brand externally to prospective and existing clients and partners.
  • Manage 3rd Party suppliers for SEO and PPC.
  • Manage all social medial platforms.
  • Oversee all aspects of the marketing mix.
  • Monitor competitor and marketplace trends.

Essential Qualities:

  • To be not afraid to roll your sleeves up and get stuck in. As much as this role is about creating an overall marketing approach and strategy for the business, it is equally as important that the incumbent can deliver on those elements whilst we eventually grow our team.
  • At least 3-5 years of experience in a similar role, either as a lead generation manager or as a marketing executive and you’re now ready to take the next step.
  • Goal-orientated with a proven track record of creating and executing successful marketing campaigns for B2B services.
  • A creative, analytical, and strategic mindset, with experience in digital marketing, brand building and lead generation in a competitive market.
  • Excellent communication and interpersonal skills.
  • Customer focused with high ethical standards.
  • An understanding of all aspects of the marketing mix.
  • Able to work to tight deadlines.
  • Ability to work independently as well as a team.

Job Type: Full-time
Salary: Competitive with uncapped commission earnings.

Further Information

For more information about our Digital Marketing role including a detailed job description, please contact jobs@cwcs.co.uk.

To Apply

To apply for this position, please send your CV and a cover letter to jobs@cwcs.co.uk. For the successful candidate we offer a competitive salary and benefits package.

No Agencies Please!

2nd Line Support Engineer

CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high-quality technical support and enterprise-grade hosting products. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.

Due to our continued growth we are looking to add to our excellent technical support team.

The 2nd Line Support Engineer role is key in delivering a high-quality service to our customers, in line with their expectations and SLAs. We have two data centres, and you will be responsible for the continued monitoring of the environment, auditing and installation of hardware across both sites.

Key accountabilities include

  • Building physical servers, installing operating systems and software, provisioning the network, and racking the servers – this is definitely not a desk job!
  • Provision and maintenance of servers on our Cloud platform
  • Responding to customers’ issues: these can be as diverse as handling an email client setup to rebuilding a RAID configuration, or performing a bare metal restore.
  • Diagnosing issues and presenting a resolution path to the customer, this may be providing a solution or escalating the issue to the correct department.
  • Building a relationship with all our customers, regardless of their level of technical proficiency. You should always want to help customers, and knowing how to educate customers so that they understand the issue and are able to help themselves in the future is pivotal to the role.
  • Successfully provisioning orders sent from our Sales department that meet the specification the customer has purchased, and meet the high-level of quality we require and our customers expect.

To be successful in this role you must

  • have a passion for technical issues, a keen eye for detail and the patience to investigate an issue and deliver a resolution in a timely fashion
  • be comfortable working shifts, including periods working nights
  • be confident working on your own on occasions (with support from our on-call Systems Administrators)
  • be a strong team player
  • be customer focussed and able to deliver a high level of customer service
  • be able to manage workloads, prioritising and organising your time effectively
  • be solutions focussed but recognise when it is appropriate to escalate matters to best meet customer needs
  • be confident dealing with customers directly and effective in communicating with a wide range of individuals, from the hobbyist website owner to large corporate entities
  • have worked previously in a contact centre environment
  • have a good knowledge of internet technology
  • be a keen learner with a drive to develop further
  • hold a full UK driving licence

Whilst not essential, it would be desirable for you to have

  • previous experience of working in the hosting sector
  • previous experience of working night/late shifts
  • a working knowledge of
  • LAMP (Linux, Apache, MySQL, PHP)
  • Windows 2012/2016/2019/2022
  • IIS
  • DNS
  • Domain Names
  • Email clients and MTA
  • cPanel and/or Plesk support skills would be an advantage.

Benefits

  • An excellent salary for this level of position, and when working shifts we provide a shift bonus payment
  • A training budget of £2,000 per year to help you develop the skills that drive the growth of the business
  • On-site parking
  • Sick pay

Schedule

  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Job Type: Full-time
Salary: £28,000.00 per year

Further Information

For more information about our 2nd Line Support Engineer role including a detailed job description, please contact jobs@cwcs.co.uk.

To Apply

To apply for this position, please send your CV and a cover letter to jobs@cwcs.co.uk.

No Agencies Please!

Find your best hosting solution

Put Your Servers In Safe Hands With Our Supreme Hosting

View our services to see which of our hosting options best suits your needs.

Discover your best solution