Why CWCS

Why Cwcs

Why CWCS

Here’s a quick overview of the supreme service and supreme support you’ll receive as a customer of CWCS Managed Hosting:

Our Supreme Service

  • Live dedicated technical support available 24/7/365 by telephone, email and live chat
  • Immediate response to emergency support tickets
  • 24/7/365 2nd and 3rd line in-house technical support
  • Knowledge in a wide range of scripting languages, including PHP & MySQL
  • Response to emails within 90 minutes
  • Assigned Accounts Manager
  • Regularly Updated Video Tutorials
  • In-depth Support Web Site
  • Regular Newsletters – to keep you informed
  • Support in server disaster recovery situations
  • Welcome Pack
  • Constant monitoring of our network
  • Regular call backs to ensure you are happy with the service we are providing
  • FREE 12 Month Hardware Upgrade, available on request (very unique in the market place)

ISO 27001 UK Data Centres

  • Two UK Data Centres, owned and managed by CWCS Managed Hosting
  • Multiple Redundant High Speed DDoS Mitigated Internet Connections
  • BGP network
  • Energy Efficient 2N+1 UPS System
  • Multiple Diesel Generators
  • FM200 fire suppression system
  • Water Detection System
  • Lightning Protection
  • High power air conditioning systems to maintain a temperature of 24 +/- 2 degrees
  • High security with 4 levels, includes CCTV, fob and pin number access
  • Individual fuse breakers for each server rack
  • Redundant Cisco Routers

Solid Guarantees

  • Network Uptime Guarantee – 100%
  • Server Infrastructure availability – 100%
  • Server reboots within 25 minutes
  • 1 hour hardware replacement
  • Up to 100% credit of monthly fees
  • Server port monitoring, ensuring services are up on your server

Easy, Efficient Billing

  • Free web-based billing system
  • Clear and easy to read invoices
  • 24/7/365 access to every invoice we ever send you
  • Our dedicated billing team is available by telephone or by email

Our Supreme Support

  • Your calls are answered by real people, not a machine
  • Whether by telephone or email, our dedicated technical support staff are available 24/7/365
  • When we say we’ll call you back, we will and we won’t make you wait
  • We guarantee that every support request email will receive a response within 90 minutes
  • We’re knowledgeable and experienced
  • Your calls are handled by people qualified to do so
  • Your calls are handled by someone who knows your server and your business
  • Our team understands website languages: PHP & MySQL

Customer Reviews

Put Your Servers In Safe Hands With Our Supreme Hosting

View our services to see which of our hosting options best suits your needs.

ISO 27001 Certified

CWCS is a secure hosting provider, our ISO 27001:2013 compliant security management is independently audited for your assurance that we will keep your information secure, intact, and only available to those authorised to access it.

G-Cloud Supplier

The UK Government G-Cloud is an initiative targeted at easing procurement by public-sector bodies in departments of the UK Government of commodity information technology services using cloud computing.

G-Cloud Supplier

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

ISO 9001 Certified

CWCS operates an ISO 9001:2015 compliant quality management system. Based on 7 quality management principles, setting out requirements to monitor and improve our services in order to meet the needs of customers and stakeholders.

Call us on 0800 1 777 000 or email us at sales@cwcs.co.uk