Why Cwcs


Here’s a quick overview of the supreme service and supreme support you’ll receive as a customer of CWCS Managed Hosting:

Our Supreme Service

  • Live dedicated technical support available 24/7/365 by telephone, email and live chat
  • Immediate response to emergency support tickets
  • 24/7/365 2nd and 3rd line in-house technical support
  • Knowledge in a wide range of scripting languages, including PHP & MySQL
  • Response to emails within 90 minutes
  • Assigned Accounts Manager
  • Regularly Updated Video Tutorials
  • In-depth Support Web Site
  • Regular Newsletters – to keep you informed
  • Support in server disaster recovery situations
  • Welcome Pack
  • Constant monitoring of our network
  • Regular call backs to ensure you are happy with the service we are providing
  • FREE 12 Month Hardware Upgrade, available on request (very unique in the market place)

ISO 27001 UK Data Centres

  • Two UK Data Centres, owned and managed by CWCS Managed Hosting
  • Multiple Redundant High Speed DDoS Mitigated Internet Connections
  • BGP network
  • Energy Efficient 2N+1 UPS System
  • Multiple Diesel Generators
  • FM200 fire suppression system
  • Water Detection System
  • Lightning Protection
  • High power air conditioning systems to maintain a temperature of 24 +/- 2 degrees
  • High security with 4 levels, includes CCTV, fob and pin number access
  • Individual fuse breakers for each server rack
  • Redundant Cisco Routers

Solid Guarantees

  • Network Uptime Guarantee – 100%
  • Server Infrastructure availability – 100%
  • Server reboots within 25 minutes
  • 1 hour hardware replacement
  • Up to 100% credit of monthly fees
  • Server port monitoring, ensuring services are up on your server

Easy, Efficient Billing

  • Free web-based billing system
  • Clear and easy to read invoices
  • 24/7/365 access to every invoice we ever send you
  • Our dedicated billing team is available by telephone or by email

Our Supreme Support

  • Your calls are answered by real people, not a machine
  • Whether by telephone or email, our dedicated technical support staff are available 24/7/365
  • When we say we’ll call you back, we will and we won’t make you wait
  • We guarantee that every support request email will receive a response within 90 minutes
  • We’re knowledgeable and experienced
  • Your calls are handled by people qualified to do so
  • Your calls are handled by someone who knows your server and your business
  • Our team understands website languages: PHP & MySQL

Customer Reviews

Put Your Servers In Safe Hands With Our Supreme Hosting

View our services to see which of our hosting options best suits your needs.

ISO 27001 Certified

Compliant to ISO 9001:2015 & ISO 27001:2013, CWCS is independently audited for your assurance that you will receive the highest level of quality, and will ensure your information secure, intact, and only available to those authorised to access it.

G-Cloud Supplier

The UK Government G-Cloud is an initiative targeted at easing procurement by public-sector bodies in departments of the UK Government of commodity information technology services using cloud computing.

Cyber Essentials

Cyber Essentials certifiication demonstrates our commitment to cyber security. Government and industry have worked together to produce a set of standards which helps organisations safeguard against the most common cyber threats.

Call us on 0800 1 777 000 or email us at sales@cwcs.co.uk