CWCS Managed Hosting focuses on providing our customers with 24/7 Supreme Support. Our trained UK support team has a true passion for servers and are dedicated and committed to providing you with very best support. Our qualified and experienced support team work out of an office, not a call-centre.
Every member of our team are trained to operate at 2nd and 3rd Level support. If you call in for help, this means you won’t find yourself speaking to a 1st Level support person following a script and insisting that you answer unnecessary questions.
Our mission critical hosting includes a project manager, this can be very valuable to your business.
SIMPLE WEB HOSTING
Billing
- Our dedicated billing team is available by telephone or by email
- Free web-based billing system
- Clear and easy to read invoices
- 24/7 access to every invoice we ever send you
Support
We’re available:
- Your calls are answered by real people, not a machine
- Whether by telephone or email, our dedicated technical support staff are available 24/7
- When we say we’ll call you back, we will
We guarantee that every support request email will receive a response within 90 minutes
We’re knowledgeable
- Your calls are handled by people qualified to do so
- If we don’t know the answer, we’ll find the answer – as quickly as possible
We’re experienced
- Your calls are handled by someone who knows your server and your business
- Our team understands website languages: PHP, MySQL, ASP
Plus
- Full acccess to a comprehensive support website, regularly updated by our staff
- Free subscription to our own newsletters, written in-house and packed with useful information
- Constant network monitoring
Our Data Centres
All our servers are securely housed in our state-of-the-art Data Centres. With security-controlled access, uninterruptible power, protection from natural disasters and multiple points of connection, your website remains safe and always available.
- 2 UK Data Centres, fully owned and managed
- Multiple high-speed Internet connections
- BGP4 configuration
- Multiple UPS
- 3 Diesel Generators
- State of the art fire suppression system
- Water Detection System
- Lightning Protection
- High power air conditioning systems to maintain a temperature of 20 +/- 2 degrees
- High security with 4 levels, includes CCTV, swipe card and pin number access
- Individual fuse breakers for each server rack
- Cisco Routers
MISSION CRITICAL WEB HOSTING
Support
- Live dedicated technical support available 24/7 by telephone and email
- Immediate response to emergency support tickets
- 2 and 3 line in-house technical support
- No call centres, no talking to different levels who do not have knowledge of your server
- Knowledge in a wide range of scripting languages, including PHP, MySQL and ASP
- Response to emails within 90 minutes during business hours
- Assigned Accounts Manager
- Indepth Support Web Site
- Regular Newsletters - to keep you informed
- Regular call backs to ensure you are happy with the service we are providing
- Support in server disaster recovery situations
- Welcome Pack
- Constant monitoring of our network
- FREE 12 Month Server Upgrade, available on request (very unique in the market place)
Data Centres
- 2 UK Data Centres, owned and managed by CWCS Managed Hosting
- Multiple high speed Internet connections
- BGP4 configuration
- Multiple UPS
- 3 Diesel Generators
- State of the art fire suppression system
- Water Detection System
- Lightning Protection
- High power air conditioning systems to maintain a temperature of 20 +/- 2 degrees
- High security with 4 levels, includes CCTV, swipe card and pin number access
- Individual fuse breakers for each server rack
- Cisco Routers
Guarantees
- Network Availability: Network Uptime Guarantee - 99.99%
- Server Infrastructure availability - 100%
- Server reboots within 25 minutes
- Server port monitoring, ensuring services are up on your server 4 hour hardware replacement Up to 100% credit of monthly fees
