Billing

• Our dedicated billing team is available by telephone or by email
• Free web-based billing system
• Clear and easy to read invoices
• 24/7 access to every invoice we ever send you

Support

We.re available:

• Your calls are answered by real people, not a machine
• Whether by telephone or email, our dedicated technical support staff are available 24/7
• When we say we.ll call you back, we will
• We guarantee that every support request email will receive a response within 90 minutes

We.re knowledgeable

• Your calls are handled by people qualified to do so
• If we don.t know the answer, we.ll find the answer . as quickly as possible

We.re experienced

• Your calls are handled by someone who knows your server and your business
• Our team understands website languages: PHP, MySQL, ASP

Plus

• Full acccess to a comprehensive support website, regularly updated by our staff
• Free subscription to our own newsletters, written in-house and packed with useful information
• Constant network monitoring

Our Data Centres

All our servers are securely housed in our state-of-the-art Data Centres. With security-controlled access, uninterruptible power, protection from natural disasters and multiple points of connection, your website remains safe and always available.

• 2 UK Data Centres, fully owned and managed
• Multiple high-speed Internet connections
• BGP4 configuration
• Multiple UPS
• 3 Diesel Generators
• State of the art fire suppression system
• Water Detection System
• Lightning Protection
• High power air conditioning systems to maintain a temperature of 20 +/- 2 degrees
• High security with 4 levels, includes CCTV, swipe card and pin number access
• Individual fuse breakers for each server rack
• Cisco Routers