CWCS Managed Hosting Support
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Our Support

CWCS Managed Hosting Support
Our Support

Supreme Support, superior service

At CWCS Managed Hosting, we're proud of our Supreme Support, which is on hand 24 hours a day, seven days a week. Our team is fully trained to deal with all your enquiries, and as they work from an office (not a call centre) there's no frustrating waiting on the phone. They don't follow a script, and won't ask you any unnecessary questions, so all you'll get are clear answers and easy-to-follow advice.

If you're with us for mission-critical hosting you'll also be assigned an account manager dedicated to dealing specifically with your business and your ongoing requirements.
 
Mission Critical Web Hosting

Support

  • Live dedicated technical support available 24/7 by telephone and email
  • Immediate response to emergency support tickets
  • 2nd and 3rd line in-house technical support
  • No call centres, no talking to different levels who do not have knowledge of your server
  • Knowledge in a wide range of scripting languages, including PHP, MySQL and ASP
  • Response to emails within 90 minutes
  • Assigned Accounts Manager
  • Regularly Updated Video Tutorials
  • Indepth Support Web Site
  • Regular Newsletters - to keep you informed
  • Regular call backs to ensure you are happy with the service we are providing
  • Support in server disaster recovery situations
  • Welcome Pack
  • Constant monitoring of our network
  • FREE 12 Month Hardware Upgrade, available on request (very unique in the market place)

Data Centres

  • 2 UK Data Centres, owned and managed by CWCS Managed Hosting
  • Multiple high speed Internet connections
  • BGP4 configuration
  • Multiple UPS
  • 3 Diesel Generators
  • State of the art fire suppression system
  • Water Detection System
  • Lightning Protection
  • High power air conditioning systems to maintain a temperature of 22 +/- 2 degrees
  • High security with 4 levels, includes CCTV, swipe card and pin number access
  • Individual fuse breakers for each server rack
  • Cisco Routers

Guarantees

  • Network Availability: Network Uptime Guarantee - 100%
  • Server Infrastructure availability - 100%
  • Server reboots within 25 minutes
  • Server port monitoring, ensuring services are up on your server
  • 1 hour hardware replacement
  • Up to 100% credit of monthly fees

Need Some Advice?

Expert in-house advice by live chat, email or phone.

Sales:
0800 1 777 000

Support:
0808 1 333 247

HP Dedicated Servers

Client Testimonials

Mean and Green

We've had a dedicated server with CWCS since 2007 and during that time we've enjoyed near-perfect uptime...

Read on…

See more client testimonials…

Latest News / Blog

News

Enhanced Spam Filtering

13 March 2012

CWCS Managed Hosting are pleased to announce that we have installed and implemented the latest high-end Barracuda Spam and Virus Firewall.

Read More >>


Blog

The new internet is released... World IPv6 has launched.  It is called the new internet.  Google and Facebook have alr... Read More >> Cookie law changes may affect your websi... Cookie laws are changing in the world of the internet.  For users this is good news.  No... Read More >> The big data dilemma... When talking about IT nowadays there is something called big data that has everyone sittin... Read More >> Cloud computing companies heading to bro... There may be a lesson to learn from the US this week in terms of the National Association... Read More >> Use of private cloud options increasing... Businesses around the world are beginning to understand the major points of private cloud... Read More >> Disaster recovery helped by web hosting... It is amazing what one can do with the internet.  As a business person you are probably o... Read More >> Cloud server security a must... Cloud security is important now more than ever.  One has to make the right call when it c... Read More >> Dedicated servers help you control your... A dedicated server will remove any third party risk you may be concerned about.  The serv... Read More >> Choosing secure web hosting for your Bus... The issue with Bitcoin reinforces the need to have a secure web host and server for your b... Read More >> Small businesses take to the Cloud... More and more small businesses are beginning to realise the benefits of cloud computing. Â... Read More >>

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Registered company number: 3798604. VAT number: 728 5805 09. Registered office address: Bowden Drive, Beeston, Nottingham. NG9 2JY

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