Our Support

CWCS Managed Hosting Support

Supreme Support, superior service

At CWCS Managed Hosting, we're proud of our Supreme Support, which is on hand 24 hours a day, seven days a week. Our team is fully trained to deal with all your enquiries, and as they work from an office (not a call centre) there's no frustrating waiting on the phone. They don't follow a script, and won't ask you any unnecessary questions, so all you'll get are clear answers and easy-to-follow advice.

If you're with us for mission-critical hosting you'll also be assigned an account manager dedicated to dealing specifically with your business and your ongoing requirements.

Mission Critical Web Hosting

Support

Live dedicated technical support available 24/7 by telephone and email
Immediate response to emergency support tickets
2nd and 3rd line in-house technical support
No call centres, no talking to different levels who do not have knowledge of your server
Knowledge in a wide range of scripting languages, including PHP, MySQL and ASP
Response to emails within 90 minutes during business hours
Assigned Accounts Manager
Video Tutorials
Indepth Support Web Site
Regular Newsletters - to keep you informed
Regular call backs to ensure you are happy with the service we are providing
Support in server disaster recovery situations
Welcome Pack
Constant monitoring of our network
FREE 12 Month Hardware Upgrade, available on request (very unique in the market place)

Data Centres

2 UK Data Centres, owned and managed by CWCS Managed Hosting
Multiple high speed Internet connections
BGP4 configuration
Multiple UPS
3 Diesel Generators
State of the art fire suppression system
Water Detection System
Lightning Protection
High power air conditioning systems to maintain a temperature of 20 +/- 2 degrees
High security with 4 levels, includes CCTV, swipe card and pin number access
Individual fuse breakers for each server rack
Cisco Routers