Technical Support Advisor - CWCS Managed Hosting
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Technical Support Advisor

Careers at CWCS Managed Hosting
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Technical Support Advisor

Reports To: Technical Support Manager

Key Responsibilities:

To be on 24/7 shift rota

To work with the Technical Team in managing the ticket systems and calls

To be the first point of contact for customer issues.

To resolve technical issues when presented with them.

Qualifications:

Required

Educated To GCSE Level

Educated to A-Level

Full driving licence

Advantageous:

Educated to Degree Level

Qualifications in Linux or Microsoft Technologies

Skills:

Required:

Good Problem solving skills

Positive "can do" attitude

Good communication skills, both verbal and written

Motivation to resolve customer issues quickly and accurately

Able to be flexible as the role grows

Able to motivate self

Able to handle pressure

Good technical knowledge for Windows and Linux operating systems

Good attendance and time keeping

Good Customer Service Skills

Advantageous:

Ability to see areas that can be improved

Desire to see the company grow

Experience:

Required:

At least 6 months working in a technical/support environment

Advantageous:

Experience of Development

Experience of System Administration

To apply for this position, please send your CV and a cover letter to jobs@cwcs.co.uk
 

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