The entire ethos behind our technical support team is to ensure that you, as the client, get the most out of the package we provide. When looking to invest in webhosting, knowing to what extent support is offered can sometimes be as crucial as the product or service offered. Below are a few factors that should be looked at when choosing a support solution that meets you;
What support is offered?
It is important to investigate how your service is supported whether it be statically such as via knowledge base articles or if there is a more dynamic solution whereby there is an individual or team of individuals that are there to investigate your issues.
Articles are only useful if you know the right question, sometimes it is
essential to communicate the symptoms. If our knowledge base articles (support.cwcs.co.uk) do not answer your queries, we are contactable by telephone or email.
Response times
When time is a major factor, sometimes support needs to break from the constraints of normal office hours, especially when offering products that are remote to the paying customer. Our support system runs around the clock, if there is an emergency there will always be someone ready to listen. During office hours we strive to meet our own deadlines in replying to a support request of under two hours.
Webhosting is a multi dimensional industry, which is why it is important to have a team that have the knowledge and tenacity to analyse and solve issues that can cross many plains of expertise whether it be hardware, software or network related.
What support is offered?
It is important to investigate how your service is supported whether it be statically such as via knowledge base articles or if there is a more dynamic solution whereby there is an individual or team of individuals that are there to investigate your issues.
Articles are only useful if you know the right question, sometimes it is
essential to communicate the symptoms. If our knowledge base articles (support.cwcs.co.uk) do not answer your queries, we are contactable by telephone or email.
Response times
When time is a major factor, sometimes support needs to break from the constraints of normal office hours, especially when offering products that are remote to the paying customer. Our support system runs around the clock, if there is an emergency there will always be someone ready to listen. During office hours we strive to meet our own deadlines in replying to a support request of under two hours.
Webhosting is a multi dimensional industry, which is why it is important to have a team that have the knowledge and tenacity to analyse and solve issues that can cross many plains of expertise whether it be hardware, software or network related.
posted by Admin at
13:08
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