What we do in Managed Hosting?
So what exactly does Managed Hosting cover?
A common concern across many Managed Hosting companies, is how does
“Managed Hosting” differs from the ordinary Hosting solutions that are widely available.
The term “managed” is sometimes considered a very generic term, which doesn’t really give potential customers an insight towards the management included.
Not all Managed Hosting providers offer the same level of service, CWCS being a proud “Managed Hosting” provider we feel it’s important to educate customers on all the services included. All costs on every single product and service include the highest level of management.
Hardware replacement is always included within a managed service, not only do we provide free hardware replacements with excellent swap out times. We improve on this, by offering a free 12-month hardware upgrade on dedicated servers to ensure hardware is always maintained and kept up-to-date.
Going that extra length and offering the fullest of “Managed Hosting” gives us the uniqueness over our competitors, ensuring our customers receive a total experience of what Managed Hosting is all about.
We feel support can sometimes be overlooked within the Hosting industry and is one of the key elements of what makes an outstanding Managed Hosting provider. Its critical for businesses to be reassured their provider can handle the emergency support requests and are able to act promptly; in line with this our support team are available 24/7/365.
To ensure customers remain happy with the level of support provided, we call customers regularly. Giving customers a personal contact allows us to build a relationship directly with our clients, which gives them the confidence they need in a Hosting provider.
Communication is vital towards Managed Hosting; with each customer being an individual. We offer every form of communication method from telephone to Live chat. This gives each customer a voice to raise any concerns or discuss anything in general whichever way they choose.
Flexibility, Managed Hosting is all about meeting customer’s expectations and adapting to each individual requirement. Our aim is to look after each customer individually; we will always do our best to adapt to meet each requirement no matter how much we have to stretch to do so.
