About Us

Passionate about Hosting and Support

When you’re looking for web hosting support, it can sometimes be hard to know where to start. So why choose CWCS Managed Hosting? Well, because we’re the experts. We are genuinely passionate about what we do and have over 15 years experience in the hosting industry. We’ve been rated the UK’s number one web hosts by Tophosts.com, and number one in Britain by Web Host Directory for our Reseller and Dedicated Server plans. So we really do know what we’re doing.

Who works with CWCS?

Our clients range from multinational household names, multiple NHS trusts to small, privately run firms. What they have in common is a need for 100% reliable mission-critical hosting and a package that will fully support them now, and as they grow.

Here’s what some of our clients say about working with us…

Support and Service

With CWCS you get both first class technical support from our experts and managed support from your dedicated account manager.

You’ll find our support is second to none. No waiting in a queue at frustrating call centres – when you’re our client, you’ll always have direct access to an experienced account manager, while certified technicians are on hand to deal with your technical queries.

We’re available all day, every day, and you’ll always get a timely answer. And when we say we know what we’re talking about, we really do; we’re skilled in a wide range of scripting languages, not something that every hosting company can boast.

Flexible, tailored solutions at no-nonsense, competitive prices... we really are the web hosting company you’re looking for.

Our mission, purpose and values

Values
As a company, we are:

• Hard working and flexible
• Always willing to use our initiative
• Creative and skilled
• Proud of our excellent reputation and unrivalled customer experience

Our customer charter

1. Communicating with us
   
   We promise to make it as easy as possible to contact our technical support team, 24 hours a day, seven days a week. We’ll also make it simple and straightforward to contact our sales teams during office hours, either by phone or email.
2. The highest levels of accuracy
   
   You can rest assured we’ll always give you clear, complete and accurate information on our products, services and prices, by telephone, online, via email and through the post. Our invoices will always be clear and accurate, easy to understand and contain all the necessary details.
3. Top performance, every time
   
   Each individual who works for us is responsible, and accountable, for the quality of their work. We’re constantly enhancing and improving our network to make sure our service continues to exceed your expectations. If any problems do arise, we’ll work closely with you to resolve the issue and make sure it doesn’t happen again.
4. Honesty and integrity
   
   We’ll always be honest, courteous and friendly. If our service ever falls below your expectations, we’ll immediately address the situation to make things right. If you aren’t happy with this, we’ll continue to escalate the issue with the right department. We’ll also provide a full, formal complaints procedure.
5. Privacy and security
   
   Your personal information will always be treated in the strictest confidence. Details of your service will only be discussed with you, or an authorised representative.

Hosting for everyone

CWCS offers cloud, dedicated and co-location hosting packages. If you’re not yet ready for managed hosting, you will find our shared hosting service through our shared hosting brand, Crest Hosting, very cost effective and straightforward.

CWCS has a US-based sister company, Supreme Servers, extending our global reach.